All orders are processed within 3–7 business days, excluding weekends and holidays. Processing times may vary during product launches, limited releases, or high-volume periods.
Once your order has been processed, you will receive a confirmation email with tracking information.
Shipping Times
Shipping times vary based on destination and carrier. Estimated delivery dates are not guaranteed and may be affected by carrier delays, weather conditions, or customs processing.
We are not responsible for delays caused by shipping carriers.
Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method. Shipping fees are non-refundable.
International Shipping
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. We are not responsible for delays caused by customs.
Lost, Stolen, or Delayed Packages
Once an order has been handed over to the shipping carrier, we are not responsible for lost, stolen, or delayed packages. Please ensure your shipping address is accurate at checkout.
If a package is marked as delivered but not received, you must contact the carrier directly.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. Orders shipped to an incorrect address due to customer error will not be replaced or refunded.
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, contact us within 48 hours of delivery at himowaruinowa@gmail.com with clear photos and your order number. Approved claims will be reviewed and resolved at our discretion.
